Clients shall use technology that is regarded by the technology community as modern. This means various libraries, frameworks, and languages used to build systems that are stable, updated regularly, patched quickly, and have no plans to wind down or “sunset.” You can count on your platforms being current and modern.
Applications shall be designed in a manner such that the layout, color scheme, organization, and other design elements contribute to and improve the overall user experience. The design choices should improve the following, but are not limited to: readability, information hierarchy, ease of use, speed, and data input accuracy with all ADA requirements included. In a nutshell, we commit to making it easier for you to use.
Clients are offer an option for reasonably-priced operational support. New needs will appear and use cases will change after launching a platform, and we will be standing by to provide the appropriate support. We will be there for you, always.
Platforms shall generally be device-agnostic. By ensuring applications aren’t bound to one type of device, clients won’t have to replace hardware every time they choose to upgrade or change applications. Additionally, this ensures the apps are readable and usable across the many devices in use across your business.
At Monument, we shall take all necessary measures to maintain secure applications. While levels of security can vary by platform, business, mission and need, some basic requirements should include 256-bit AES encryption (or its equivalent), 2-factor authentication, and encryption both in transit and at rest.
The technology shall be updated frequently and in a timely manner. This ensures the applications are free of security holes, remains responsive, and enjoys regular improvements to its functionality. The platforms shall require almost no downtime (offline time) to update, patch, modify, or otherwise change the platform. As such, an client should never have to schedule a block of multiple hours to take a platform down to update it.